Terms and Conditions
Sanbi reserves the right at any time to accept or refuse service and sales for any reason. Sanbi reserves the right to require additional verifications or information from the purchaser before accepting any order or providing services. You agree that the receipt by Sanbi of an electronic or printed copy of an order form does not indicate Sanbi’s acceptance of the purchaser’s order, neither does it constitute confirmation of Sanbi’s offer to sell.
You acknowledge and agree that title and ownership of all ordered products shall remain with Sanbi until the full purchase price for the same has been satisfied to Sanbi.
Written quotations are valid for 30 days and will be supplied for all work on receipt of a clear and accurate written brief from the Client. Written briefs are required to ensure photographic objectives are well defined for both the Client and Sanbi and to avoid errors. The brief may need to include, but is not limited to, full postal address with postcode, maps, site plans with boundaries and the North compass bearing clearly marked, Ordnance Survey Grid references (6-figure) and any other material required to accurately identify the site from the air.
The quotation and fee will be inclusive of all preparatory work, provision of any written documentation (e.g. Method Statements and Risk Assessment where required) or permission required (e.g. by the Civil Aviation Authority, Air Traffic Control, Police and relevant landowners), travel and accommodation (where necessary) and post-production processing work (not normally included) and digital delivery of images. For UAV work, unless otherwise stated, the quotation will be for the amount of aerial photography reasonably achievable within one day.
The fee quoted will reflect the proposed uses of the images, as stated by the Client, for which Full Personal Reproduction Rights will be granted. A series of assignments is treated as a set of individual contracts. Additional Reproduction Rights may be negotiated at a future date
Terms of payment are within Sanbi’s sole discretion, and, unless otherwise agreed to in writing by Sanbi, full payment (including VAT) is due in full before the first day of shooting.
In the case of work being required by the client to be done in phases, Sanbi reserves the Right to partially invoice at stages. Sanbi reserves the right to add statutory Late Payment Interest (Base Rate + 8%) to overdue accounts [Late Payment of Commercial Debts (Interest) Act 1998].
If a site survey is needed prior to the quotation, the cost will be agreed and invoiced in advance. The Client must confirm in writing that it has permission to access the ground that will be used to take off and land.
Cancellation by Sanbi
If Sanbi cannot fly due to adverse weather conditions or mechanical failure, and the photo shoot cannot be rescheduled, Sanbi will refund all advance monies paid for that day. Costs incurred prior to the photo shoot day such as paid-for Site visits and meetings are excluded and remain due for payment.
If Sanbi cannot fly due to reasons that only become evident once on site or for reasons that Sanbi was not advised of beforehand then the full cost will remain due for payment. Sanbi may, at its sole discretion, offer a discount on a reshoot should one be scheduled.
Cancellation by You
Cancellations must be made by email or telephone and will take effect the day such modification is received. Cancellation charges are as follows:
|Schedule Date (Confirmed)||Amount to charge|
|10 Days* or more||Nil|
|1 Day*||Deposit + 250|
|On the Day||Full Payment|
Bookings made by you (the client) for a specific day are subject to an £250.00 cancellation charge (IF YOU CANCEL)
If Sanbi has full control of the Photo shoot/Filming (Selection of the day in our time calendar) there is no cancellation charges applied.
Notwithstanding the above schedule, if any costs have been incurred by Sanbi following written instruction from you (for example, but not limited to an agreed Site Survey cost) these costs will remain due for payment in full.
Still photographic or video material will normally be shot on digital camera equipment and supplied as unedited RAW or low compression jpegs. Video material will normally be supplied as unedited rushes. As a minimum, you will need to put the video through stabilisation software during post-processing to obtain smooth footage. Images will be supplied on CD-ROM or DVD.
Retouching, digital manipulation and stitching of supplied images is available at an additional cost, when feasible. Whilst we will endeavour to provide an accurate colour rendition of the original scene, we cannot guarantee to match the colour perceived by the human eye. All original photographic material (i.e. negatives, high-resolution digital RAW/tiff files and/or Video) remains the property of Sanbi.
Legal Reproduction Rights and Copyright (Copyright, Designs and Patents Act 1988) and Property Misdescriptions Act 1991
Full Personal Reproduction Rights of the commissioned material passes to the Client upon full settlement of the final invoice. This allows reproduction for all uses stated on the Quotation from Us. By default and in the absence of any stated use, this will be 'General Marketing'. ‘General Marketing’ use excludes use for ‘merchandising’ (e.g. reproduction of an image for promotion on goods for resale), for which an additional fee will need to be negotiated.
Unless agreed in advance, use of the images by any third party (including, but not limited to, newspapers, magazines, book publishers, television, film and the Internet) will only be granted following written permission from Sanbi. This will incur a negotiated Reproduction Fee.
Subject to Paragraphs above, the following two exceptions do not need advance written permission from Sanbi:
Any third party working directly for the Client such as a Company creating publicity material for the Client incorporating the commissioned material in a General Marketing way. Newspaper Editorial Content for a news item about the Client provided that the text "Photograph (C) Sanbi Ltd" is clearly visible adjacent to the image for printed content and for online content the aforementioned text is clearly visible and all the text hyperlinks to Sanbi's Home Page (http://www.Sanbi.co.uk/)
We abide by the Property Misdescriptions Act 1991. We will not alter our images to deliberately mislead the viewer. We remind users of our images that publishing old images (which were taken much earlier when the views were significantly different), without indicating capture date, could be misleading. Both of these activities may be considered as offences under this Act
Limitation of Liability, weather, Force Majeure, Act of God and Other constraints
As with any outdoor location photography, a successful outcome depends upon suitable weather conditions. A decision to photograph on a particular day is normally delayed to the last practical moment to maximise the chance of suitable weather. Should the weather on the day not be as forecast and the assignment needs to be postponed, or there is some other reasonably unpredictable reason why the work could not be completed, then either there will be no additional charge to the Client for a return visit to complete the work or the Client can request a full refund of monies paid to Sanbi in respect of the cancelled time. No refund will be made for any chargeable preparation work already carried out.
The UAV and camera weigh approximately 4Kg. Whilst the UAV has built-in self-stabilising measures, it is a flying platform and is subject to movement by the wind and will tilt whilst being held against the wind. This will impact on the image quality, steadiness and the angle of the picture(s). We will endeavour to obtain the best quality pictures for the conditions and certain adjustments (such as skew to square up the image) can be made afterwards in post-processing. However, the images and video are not guaranteed to be steady and of broadcast standards (for instance).
If the work could not be completed due to Client reasons (e.g, but not limited to, lack of access or unscheduled site activity etc), the Client may be charged to recover costs and time.
Sanbi will always endeavour to complete its assignments by proposed completion dates. However, due to weather and other operational constraints, Sanbi cannot guarantee completion on or by any specific date. It, therefore, cannot be held responsible for any missed publishing or other deadlines or any consequential costs involving the timing of the commission.
The completion of work may be subject to alteration or cancellation due to cause or causes beyond our control. Certain requested shots from specific locations, directions and heights, quoted to be undertaken, may not be possible on the day for various operational reasons. In this case, the best possible alternative shot(s) will be supplied and these will be deemed to fulfil the contract
Battery limitations mean that each flight will last a maximum of approximately 15 minutes. This will normally generate up to 10 minutes of photographically usable flight time. After this time, the UAV must descend for a battery change.
The quality (e.g. exposure and sharpness) of photographs taken after sunset (which require the camera to be relatively still at the point of exposure) cannot be guaranteed and usually will not be attempted. Images required to be taken into the sun will undoubtedly suffer, to some degree, from lens flare and other detrimental effects.
In exceptional circumstances, Sanbi may not be able to completely fulfil or complete a contract at all. In these cases, it will refund part or all of any deposit received and not accept any other liability. In any event, the liability of Sanbi will be limited to the total value of the contract with no liability accepted for indirect and/or consequential loss.
Sanbi does not accept liability for errors resulting from incomplete or inaccurate instructions from the Client’s written brief, nor for delays or restrictions caused by Air Traffic Control, CAA or the Police or similar Bodies.
Whilst back-up copies of images are usually kept, Sanbi accepts no responsibility nor liability for maintaining archive copies of photographic material after the work has been delivered to and accepted by the Client./p>
Sanbi has all necessary insurances, including Public Liability Insurance, with an indemnity of up to 5 million pounds.
Sanbi does not accept liability for errors resulting from incomplete or inaccurate instructions from the Client’s written brief, nor for delays or restrictions caused by Third Parties.
Sanbi and its employees and agents shall be under no liability for any injury, loss, or damage of any kind whether direct, consequential or special and howsoever caused resulting from or arising out of or incidental to:
Any negligence on the part of Us or Our employees (except insofar as the same causes death or personal injury) or Our performance of or failure to perform or breach of any of its express implied obligations under the Contract.
You shall indemnify Us against any liability whatsoever (including any liability based on the negligence of You) which it may incur resulting from any claim made against You by any third party.
We accept no liability for delay or non-fulfilment of any term of the Contract caused wholly or in part by “force majeure”, which expression shall be deemed to include war, strikes, lockouts, accidents, fire, scarcity or materials or any other cause or causes not within Our direct control.